Program Outcomes including Essential Learning Outcomes
1. Demonstrate knowledge of health care delivery system and medical terminology
2. Demonstrate knowledge of infection control and safety
3. Demonstrate basic understanding of the anatomy and physiology of body systems and
anatomic terminology in order to relate major areas of clinical laboratory to general
pathologic conditions associated with the body systems
4. Demonstrate basic understanding of age specific or psycho-social considerations involved in
the performance of phlebotomy procedures on various age groups of patients
5. Demonstrate understanding of the importance of specimen collection and specimen integrity
in the delivery of patient care
6. Demonstrate knowledge of collection equipment, various types of additives used, special
precautions necessary and substances that can interfere in clinical analysis of blood
constituents
7. Follow standard operating procedures to collect specimens via venipuncture and capillary
(dermal) puncture
8. Demonstrate understanding of requisitioning, specimen transport, and specimen processing
9. Demonstrate understanding of quality assurance and quality control in phlebotomy
10. Communicate (verbally and nonverbally) effectively and appropriately in the workplace