NHCC | North Hennepin Community College
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Student Services Process Mapping Action Project

Project State Date: March 2007
Project Completion Date: June 2010

Project Lead: Amee Banks
Project Team: Jackie Olsson, Jane Reinke, Kristi Moebeck, Janet Ruzek, Kathy Grady, Kitty Hennemann, Margaret Richards, Pat Holder, Shelly Siegel, Karen Roam, Julie Horn, Sandra Hodges, Pat Anderson, Cindy Rinta, Donna Hinrichs

Project Goal: This project was designed to document existing processes in student service offices, make updates to processes that overlap or create redundancies, and communicate updated processes clearly within offices involved and to the entire campus community.

Project Success Factors: This project met its objectives to have student services offices map their key processes and work toward aligning them with other offices. Better documentation now exists on departmental processes and the language of "process documentation" became a standard for the entire campus - with many offices outside the scope of this project adopting documentation and mapping strategies for their own processes.

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Contact Information

North Hennepin Community College
7411 85th Avenue North
Brooklyn Park, MN 55445

Main: 763-488-0391
Out-State: 1-800-818-0395
MN Relay: 1-800-627-3529
Disability Accommodations:
763-493-0555
Fax: 763-424-0929
Email: info@nhcc.edu